The Biometric UXtra: a new rubric about UX design

Seeing past the marketing fluff: How to identify trustworthy biometric providers

Today, the main risk of using biometrics is not inaccuracy, but ensuring the protection of sensitive personal data. Any potential intrusion of privacy, real or perceived, risks the reputation of the companies using the technology, and has the potential to seriously damage customer trust.

How to grow a business through digital customer onboarding you can trust

Learn how implementing automated identification and onboarding put Home Credit in the leading position of a very specific market.

Data ethicist Juraj Podroužek: “I think it’s correct to have some red lines that set out areas where AI should not venture.”

Technologies are not value-neutral; they are imbued with the values of their creators. How can the ethical values that society deem important be reflected in technologies?

The way we used to bank:
a nostalgic voyage through the past decades of financial technology

Nonstop innovation has shaped the way we think about banking and finance in the last decades, but also influenced how we perceive trust and technology.

“This technology has helped in so many cases. I hope it will be used even more,” says a liveness check expert Peter Molčány

Videocalls have been a foolproof standard for liveness checks, but they are expensive, unnecessary and difficult to scale.

“We enabled a whole digital ecosystem in Sweden – from eGovernment to a cashless society,” claims Jonas Brännvall from BankID.

Digital identification has given Swedes services that are fast, convenient and trusted long time before the advent of mainstream biometrics. From security to usability, everything works seamlessly for the end user, because that's what infuses the whole ecosystem with trust. What role will biometrics take as the service continues to evolve, and as it expands beyond Sweden, 20 years after its inception?

Head of UX Association Michal Blažej: “Banks often make the app more complicated to use, just to be different from a competitor.”

Banking apps are not supposed to be distinctive and fun, but secure and customer-centric. The market forces banks to differentiate themselves but not many do rigorous customer research that would help them better understand what their customers truly want.

How independent testing has impacted face recognition accuracy– and helped create trustworthy marketing

Does a generic claim like “99.99% accuracy” really make the grade now, if not supported by evidence from independent assessments?

Biometric central registry opens up online services to everyone

How Panama went for a brand-new, faster biometric identity register.

Building trust:
the story of Wise

Contributors In just ten years, Wise – the online platform for international money exchange – has grown from zero to 10 million customers, becoming one of the fastest-growing tech companies in the world. How did this newly-born digital service dealing with money win people’s confidence? CEO and co-founder Taavet Hinrikus shared the four core steps behind their success at the Trust Report Live conference in March. […]