The Biometric UXtra: a new rubric about UX design

The way we used to bank:
a nostalgic voyage through the past decades of financial technology

Nonstop innovation has shaped the way we think about banking and finance in the last decades, but also influenced how we perceive trust and technology.

“This technology has helped in so many cases. I hope it will be used even more,” says a liveness check expert Peter Molčány

Videocalls have been a foolproof standard for liveness checks, but they are expensive, unnecessary and difficult to scale.

“We enabled a whole digital ecosystem in Sweden – from eGovernment to a cashless society,” claims Jonas Brännvall from BankID.

Digital identification has given Swedes services that are fast, convenient and trusted long time before the advent of mainstream biometrics. From security to usability, everything works seamlessly for the end user, because that's what infuses the whole ecosystem with trust. What role will biometrics take as the service continues to evolve, and as it expands beyond Sweden, 20 years after its inception?

Good biometrics serve all,
not just the selected few

About Rick Chandler Rick Chandler is a treasurer and board member of EEMA, a European think tank focusing on identification, authentication and privacy.  Choosing the right high-end technology to facilitate a crucial task is never a trivial assignment – and even less so when it involves caring for human lives. In recent years, biometrics has […]

Head of UX Association Michal Blažej: “Banks often make the app more complicated to use, just to be different from a competitor.”

Banking apps are not supposed to be distinctive and fun, but secure and customer-centric. The market forces banks to differentiate themselves but not many do rigorous customer research that would help them better understand what their customers truly want.

The place where world-class AI is made

Visit the Brno located AI lab, where a team of enthusiastic computer scientists design and code the intelligent engine behind the trusted biometric solutions.

How independent testing has impacted face recognition accuracy– and helped create trustworthy marketing

Does a generic claim like “99.99% accuracy” really make the grade now, if not supported by evidence from independent assessments?

Trust is earned,
and you need to show value in order to earn it

Africa's digital revolution is transforming the continent. Our economy has been at record pace and our growth has been gradually increasing.

RACHEL BOTSMAN:
“The issue of trust does not lie in the technology, it lies in the culture.”

The disruption – both positive and negative – that we are experiencing from new technologies, comes from the shift in trust.

Building trust:
the story of Wise

Contributors In just ten years, Wise – the online platform for international money exchange – has grown from zero to 10 million customers, becoming one of the fastest-growing tech companies in the world. How did this newly-born digital service dealing with money win people’s confidence? CEO and co-founder Taavet Hinrikus shared the four core steps behind their success at the Trust Report Live conference in March. […]